Frequently Asked Questions

Everything you need to know about shopping at Santa Clara Cycle

What are your standard shipping times?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location and the shipping method selected at checkout.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please note that certain high-performance parts and electrical components may be subject to specific return restrictions.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the products covered by a warranty?

All new products carry the full manufacturer's warranty. Santa Clara Cycle also provides a 90-day satisfaction guarantee on the quality and fitment of our curated gear and accessories.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.